Info / Help
TMS Europe has a dedicated Webshop/Website team who work in close conjunction with our specialised laboratory, works and on-site engineers to ensure the information you receive is of the highest quality.
Payment Methods & Security
Online card payments for the TMS Webshop are handled on our behalf by a secure payment provider. All common credit cards are accepted, including Visa, Visa Debit, MasterCard, Mastercard Debit, UK Maestro (previously Switch), International Maestro, Solo (Mastercard Debit), Electron (Visa Debit), Visa Delta. For additional security the checkout stage of the TMS Webshop, where contact and address details (but not card details) are entered, is protected by an encrypted (SSL / https) connection.
Invoices will be sent by email in PDF file format to the email address used when placing your order.
Our aim is to get your products to you as soon as possible, we work together with our couriers DPD, DHL and Palletways to ensure efficient delivery. Orders which are placed before 11:00am, with all items in stock, are usually delivered the following working day (delivery to the Highlands and Islands will be longer, please contact us for an accurate delivery time).
Alternatively you can choose 'Collection from TMS by Customer', we will inform you by email when the order is ready for collection. Orders can be collected between 9am and 4pm Monday to Friday (excluding bank holidays). This option is intended for collection in person by the buyer or company's van. If you're interested in arranging a 3rd party (e.g. carrier) to peform the collection, please contact us to discuss this before placing an order through the webshop.
Estimated Availability is shown for most products and gives an estimate of how long it will take to reach you based on the known stock levels, which are updated daily. eg For items that are in stock you can expect to receive the product within '1 - 2 days' if you are in the UK (longer for orders to the Highlands and Islands, please contact us for an accurate delivery time). These are measured in normal working business days.
Some products are available with UKAS calibration, giving you extra confidence in the product's measurement accuracy. The product comes with a UKAS calibration certificate, giving details of the actual test value and measured value of the product at each point of calibration.